I investigate how people

work, play, travel, shop and communicate in their homes,

at work or while they're on

the go. I manage research projects start to finish; from planning, fielding and analysis to presenting the final research findings and recommendations. My research toolkit includes such methods as:

- in-depth interviews

- process & task analysis

- in context observation

- interviewing groups

- camera studies

- online & in-person surveys

strategy

With research findings in hand

I work closely with marketing directors, business analysts, interaction designers and product managers to determine which process, service, interface, product or campaign should be built and why. My strategy sessions can take the form of:

- brainstorming sessions

- design workshops

- strategy reports

- iterative design sessions

testing

Customer confusion can be the death kiss of any design.

Testing concepts early in the design phase allows me to pinpoint which design elements might present problems that could ultimately result in product rejection. Want to reduce the risk of customer frustration? 

I can present design concepts to real people via:

- in-person usability

- participant prototyping

- remote usability tools

- online feedback panels

got questions?

I'm all ears!